Razor Consulting Solutions
Sean Dormanen is a seasoned professional in service delivery and operations, currently serving as Service Delivery Manager at Razor Consulting Solutions since January 2019. In this role, Sean manages relationships with over 70 Microsoft Partners, focusing on enhancement support plans, renewals, and recapture rate issues, successfully maintaining a 90% recapture rate within a $200 million business. Previous experience includes positions at Infosys BPM, where Sean operated as Escalation Manager and Entry Validation Specialist, fielding high-risk cases and ensuring quality compliance in processing orders for Microsoft Dynamics partners. Sean's expertise extends to order processing, sales operations, and work instruction architecture, with a strong foundation in customer service within the Microsoft ecosystem. Educational background includes studies at Central Lakes College.
Razor Consulting Solutions
Razor Consulting Solutions is a professional services and technology company with an intense focus on innovation and integrity. We have grown to over 100 employees working to provide Business Services of many kinds, including Program and Project Management, Process Improvement, Financial and Accounting Services, and comprehensive Software Development. Razor also works closely with many Federal Government agencies and received its SBA 8(a) certification in 2017. Since that time our team has successfully navigated a complex environment to develop reliable partnerships with many businesses and agencies, from which we enjoy the ability to offer even more paths to success for our clients. The Razor Team is serious about supporting our clients with reliable, transparent, and sometimes wildly inventive services.