Reliance Matrix
Kayla Schatz is an experienced professional in customer service and operations, currently serving as an Underwriting Operations Associate II at Reliance Matrix since February 2022. Prior roles include a Customer Care Representative at Guardian Life, where effective communication and tailored solutions for clients were key responsibilities. Kayla's background also includes positions in banking, such as Senior Service Representative at First Northern Bank & Trust Co. and Customer Service Representative at The Neffs National Bank, where account management and strong interpersonal skills were emphasized. Additional experience includes serving at various restaurants and training in culinary arts at Northampton Community College. Kayla holds a Bachelor's degree in Business Administration and Management from Kutztown University and an Associate's degree in Culinary Arts.
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Reliance Matrix
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Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions. Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work. We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care. We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance. We offer a seamless member experience customized to each individual’s need and event. We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience. We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world. In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world.