Remitly
Racquel Santos is a seasoned professional in the field of fraud analysis and customer success, currently serving as a Fraud Analyst and Partner Success Specialist at Remitly since March 2019. In this role, Santos excels in resolving customer issues related to partner integrations, demonstrating a strong commitment to understanding the underlying causes of problems and developing innovative solutions. Prior experience includes positions at Xoom, a PayPal Service, where Santos worked as a Compliance Analyst and Partner Success Specialist from August 2012 to March 2019, focusing on technical support and compliance in areas such as Government Sanctions Interdictions (GSI) and Know Your Customer (KYC). Earlier experience as a Collections Specialist at Acquire Asia Pacific Pty Ltd further solidified skills in customer service and collections from April 2009 to June 2012.
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Remitly
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Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally. Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.