Reputation
Johann CRENEGUY is an experienced technical support and customer success professional currently serving as a Tier 1 Technical Support Specialist at Reputation since January 2024. Prior to this role, Johann held various positions at Wizaplace, including Customer Support Lead, Lead Customer Success Manager, and Customer Success Manager, where responsibilities encompassed team management, project oversight, and client onboarding. Previous experience includes web development roles at Gfi Informatique and Ecole IPSSI, along with earlier management positions in the hospitality industry. Johann holds a Full Stack Developer degree from IT-Akademy and a scientific Baccalauréat from Lycée Alcide d'Orbigny.
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Reputation
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Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.