Reputation
Johnathan Duong is a seasoned professional with extensive experience in global technical support and customer success management, currently serving as Manager of Global Technical Support at Reputation since August 2016. In this role, Johnathan has demonstrated expertise in project management, overseeing support operations, and strategic resource allocation. Previous positions include Supervisor of Global Technical Support, where achievements included spearheading the Support Subject Matter Expert program and consistently exceeding NPS and client SLAs. Johnathan's background also encompasses leadership roles at General Motors, Crexendo Business Solutions, and T-Mobile, focusing on team management, training, and sales performance, complemented by a Bachelor of Science in Business from California State Polytechnic University-Pomona.
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Reputation
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Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.