Reputation
Suresh Kumar is an accomplished engineering professional with extensive experience in software development and technology leadership. Currently serving as Director of Engineering at Reputation since September 2020, Suresh previously held various roles at ServiceNow from February 2015 to September 2020, including Manager and Senior Application Developer. Prior to ServiceNow, Suresh was a Software Engineering Tech Lead at Sonus, where involvement in the Embedded Management Application project was key. Additional experience includes positions as Senior Applications Engineer at Oracle, System Analyst at Subex Ltd, and Project Engineer at Wipro Technologies, where development of web-based configuration tools for telecommunications was notable. Suresh holds a Bachelor of Engineering in Computer Science from Kongu Engineering College.
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Reputation
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Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.