Rafael Eduardo Moreno Parra III, HDI-SCA, ITIL

Rafael Eduardo Moreno Parra III has a diverse work experience spanning several years. Rafael Eduardo started their career as a Server Administrator and Print Queue Analyst for Lehigh-Hanson, where they successfully rebuilt the print server database ahead of schedule and under budget. Rafael Eduardo then worked as a Senior Aloha Support Analyst for NCR Corporation, where they focused on troubleshooting and resolving customer inquiries related to service delivery, installation, and technical issues. After that, they joined McAfee as an Enterprise Level Cyber Security Support Analyst, providing support and troubleshooting for the company's licensed Enterprise customer base. In their role at DART (Dallas Area Rapid Transit), they served as a Field Support Analyst III+ and NOC Technician, responsible for organizing daily duties and prioritizing tasks. Rafael Eduardo then worked as an Infrastructure Support Specialist for VIRA Insight LLC, ensuring timely resolution of user issues and handling Office 365 migration and administration. At Santander Consumer USA, they served as a Senior Service Desk Analyst and Executive Support Lead, providing hardware support, installing and supporting Windows 10, and managing SCCM/PXE imaging. Rafael Eduardo then joined Briggs Equipment as a Service Desk Administrator, where they performed break-fix hardware/desktop/laptop repairs and deployments, as well as activation and setup of iPhones. Later, they worked at AIG as a Global Active Directory Technical Reporting, Analysis, and Linguistics Consultant/Lead, where they ran reports, analyzed Active Directory groups, and led a team in concurrent projects. Currently, they hold the position of an Information Technology System Administrator at Resolve Tech Solutions.

Rafael Eduardo Moreno Parra III, HDI-SCA, ITIL, has a diverse education history. Rafael Eduardo attended New Horizons - Fort Worth in 2017, where they studied Network Security, Cisco Routing & Switching, Microsoft Operating Systems, and Server Administration. In 1990, they enrolled in Citrus College, focusing on Italian Language and Psychology. The following year, from 1989 to 1990, they pursued Social Psychology at Mt. San Antonio College. Prior to college, Rafael completed their high school education at South Hills High School, earning their Diploma in 1987.

In addition to their educational background, Rafael obtained the HDI-SCA certification from HDI in August 2011. There is mention of an A+ certification, but no further details are provided.