The Retail Performance Company
Stephan Pauli is an experienced professional in business development and project management, currently serving as Head of Business Development at rpc - The Retail Performance Company since January 2016. With a strong background in marketing, Stephan has contributed to the growth of a consultancy startup focusing on customer-centric transformations, encompassing services such as CX strategy, design, talent management, and data analytics. Prior to rpc, Stephan held the position of Senior Project Manager at PACT Communication Group, where responsibilities included overseeing the entire project lifecycle. Stephan's career began as a Project Manager at punktEins Service GmbH, leading a significant project aimed at enhancing brand perception for MINI CHALLENGE, followed by a brief role as a freelancer at Schmidt und Kaiser Kommunikationsberatung GmbH, assisting in a major car launch campaign. Stephan Pauli holds a Master of Arts degree from Technische Universität Darmstadt, earned between 1997 and 2004.
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The Retail Performance Company
We are The Retail Performance Company (rpc), the consulting firm dedicated to the entire process of customer-centric transformation: from strategy, via customer experience design, training, coaching, qualification and talent management to data analytics. On the journey from strategy to action, we strive to make retail an exciting place. A place that creates an inspirational, seamless customer experience. Our joint competencies enable us to offer comprehensive solutions for sales excellence across six service lines: consulting, coaching, training & qualification, talent management, customer experience design and data analytics. We deliver customer-centric transformation that inspires and we inspire our customers to be better to their customers. In a nutshell: Inspiring customer-centric transformation. On our fifth anniversary in 2018, we are celebrating our transformation from a Germany-based startup into a growing international player with a presence in ten countries. Our success is founded on a strong partnership between our sophisticated clients and our passionate employees, meeting the challenges of retail transformation together. At rpc, we pride ourselves on achieving the perfect mix: a list of renowned clients, tough-as-nails project management and a workplace that feels like a startup. Get a short snapshot how it feels to be part of our team: http://bit.ly/rpc-inspiring-customer-centric-transformation Find us also on Instagram: https://www.instagram.com/wearerpc/