rhipe
Jake Daniel Feliciano is a seasoned workforce management professional with over a decade of experience. Currently serving as a Workforce Analyst at rhipe, A Crayon Company since April 2023, Jake focuses on key areas such as scheduling, capacity planning, reporting, and analysis. Prior to this role, Jake spent a decade at Convergys, where responsibilities evolved from a Technical Support Specialist to a Scheduling Analyst, and eventually to a Workforce Coordinator. In these roles, Jake developed expertise in creating and managing operational schedules, analyzing performance metrics, training new schedulers, and ensuring service level agreements were met. Earlier experience includes a position as a Technical Support Engineer at TeleTech Philippines.
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rhipe
rhipe Limited (rhipe), formerly FRR Corporation Limited, is engaged in the wholesale of subscription software licenses to various technology service provider resellers. In addition, the Company provides value added consulting and support to assist service provider resellers transition their own clients to cloud and subscription centric business environments. It provides cloud licensing and solutions for its software vendors across the Asia Pacific region. Its divisions are focused on cloud licensing (private, public and hybrid), cloud solutions (consulting services), and cloud operations (billing, provisioning, support, marketing). It offers Microsoft Indirect Cloud Solutions Program (CSP) program for Australia. Its program allows the Company to wholesale Microsoft's public cloud offerings, such as Office365, Azure and Enterprise Mobility Suite (EMS) to rhipe's reseller channel on a monthly subscription pay-as-you-use basis.