Riverside
Nicholson has a strong background in digital channel management and contact center operations. With experience in leading and managing teams, introducing new contact channels, and improving customer service operations, Nicholson has been involved in various roles focusing on enhancing the conversational experience for customers.
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Riverside
Riverside Group are one of the leading registered providers of social housing in the UK, with over 75,000 homes. We provide support and affordable housing to people of all ages and circumstances throughout England. For nearly 90 years we have been offering much more than simply bricks and mortar. Our award recognition as Social Landlord of the Year for two consecutive years reflects our commitment to regenerate the neighbourhoods we operate in, working with residents to provide employment and development opportunities as well as improving the environment. This dedication to improving services includes our formal commitment to our corporate social responsibility policy. Whether supporting the homeless, providing desperately needed accommodation or offering rented and shared ownership schemes we transform the lives of more than 90,000 people who call their Riverside house 'home'. We are committed to ensuring that each one of our customers feels safe, respected and supported in the home they have chosen.