Karen Lee

Karen Lee is a seasoned professional with extensive experience in technology strategy, portfolio management, and client services. Currently serving as Senior Manager, Technology Strategy & Planning at Rogers Communications since April 2022, and previously as Senior Manager, Portfolio Management, Karen has demonstrated a strong ability to lead teams and deliver diverse projects. Prior roles include Senior Manager, Client Services at AND Agency®, where leadership of project managers supported various initiatives, and Senior Analyst - Customer Experience Insights at Rogers Communications, focusing on enhancing customer experience strategies. Karen's career began at Greenwich Associates in various positions, including Associate Engagement Manager, where significant contributions were made to operational execution and digital migration. An educational background in Communication and Anthropology from York University, along with certifications in Project Management and Net Promoter Score, complements Karen's professional expertise.