Route 101 Ltd.
Jason Dickson is a seasoned business development leader with extensive experience in the customer service technology sector. Currently serving as the Head of Business Development at Route 101 Ltd. since February 2017, Jason is instrumental in driving the company's transition to next-generation digital service environments, emphasizing automation and AI to establish Route 101 as a UK market leader in cloud systems integration for customer experience. Prior to this role, Jason was the Head of Business Development at Capita IT Enterprise Services from May 2011 to January 2017, contributing to growth strategies post-acquisition of CCT and overseeing business development teams. Jason's career began at CCT as Head of Telemarketing, where the company achieved significant market presence in the contact centre solutions industry. Jason's educational background includes attendance at Somerset University Centre and Brymore, with a unique degree in breakdancing.
Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!