Route 101 Ltd.
Will Maltby is a professional with experience in sales and customer service, currently serving as a New Business Sales representative at Route 101 Ltd. since September 2022. At Route 101, Will focuses on transforming client communication through advanced contact centre and omnichannel technologies, prioritizing understanding client needs to deliver effective solutions. Previously, Will interned as a Business In Property at ludlowthompson from October 2018 to June 2019 and worked as a Customer Service Advisor at Gtech from February 2017 to July 2018. Will holds a Bachelor of Science degree in Geography from the University of the West of England, obtained in July 2022, and completed A-levels in English Language, Geography, and World Development at Worcester Sixth Form College between 2016 and 2018.
Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!