Royal Caribbean Group
Mike Wiles serves as the Senior Director of Customer Engagement Strategy at Royal Caribbean Group since January 2024. Prior to this role, Mike accumulated extensive experience at Bed Bath & Beyond from 2006 to August 2023, where contributions included serving as Senior Director of Customer Care & Operations, responsible for enterprise customer care and VDC operations within a major retailer that peaked at over 1,000 locations and $12 billion in annual revenue. Earlier positions at Bed Bath & Beyond included Director of Customer Care & VDC Operations and Director of Customer Service & Care Operations, during which Mike managed large teams and developed strategies to enhance customer service across the organization. Mike's career also encompassed roles such as District Manager and Area Manager, demonstrating a consistent trajectory of leadership and operational oversight. Mike holds a degree from Drury University.
Royal Caribbean Group
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At Royal Caribbean Group, we deliver unforgettable vacations to guests who trust us with life’s greatest moments. We build the best ships, and even better careers, all while doing the right thing. We are passionate. We are innovative. We are unstoppable. We open the world to our employees. Your journey is our journey — chart your own course. Journey with us! Our culture: What sets the Group apart is the multicultural environment we create with employees from over 126 countries. We cultivate a workplace where employees feel they can be themselves, are appreciated because of their differences and are empowered to become part of the fabric of the Group. We have been repeatedly recognized by the Ethisphere Institute as one of the World’s Most Ethical Companies. For us, it’s a simple three-word phrase: Make good choices. Our employees have a commitment to compliance, doing the right thing and integrity. Our brands: Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that operates TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 60 ships traveling to more than 800 destinations worldwide. Our promise: We deliver the best vacation experiences, responsibly. Every one of our values and actions flows from this promise. To operate the safest ships on the seas. To protect the oceans we sail. To put people and communities first in everything we do. Find out more here - https://www.royalcaribbeangroup.com/bluegreenpromise/ Link to the careers page: https://careers.royalcaribbeangroup.com/