Sagility
Elias Medrano currently serves as a Customer Service Manager at Sagility, where responsibilities include supervising the Medicare D support team and implementing quality assurance measures. Previous experience includes a role as Identity Operations Team Lead at Coinbase, where leadership of a team focused on enhancing customer support and analyzing performance metrics took place. Elias also held multiple positions at Amazon, including Customer Service Manager, Data & Privacy CS Specialist, CX Program Manager, and Customer Support Associate, contributing significantly to team development, process improvements, and cost-saving initiatives. Earlier experience includes tutoring international students as an English Assistant at Central Washington University. Elias earned a Bachelor of Business Administration in Human Resources Management from Central Washington University.
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Sagility
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We are a global leader in business process management and optimizing the member/patient experience. Sagility (formerly a part of Hinduja Global Solutions) is a tech-enabled BPM services provider and a thought partner providing a broad spectrum of transformational services to enable our clients to provide efficient and high-quality care across the Healthcare system. Sagility combines industry-leading technology and transformation driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 30,000 employees across 5 geos (India, US, Philippines, Jamaica, and Colombia) and 15 cities. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.