Sagility
Joann "JoJo" Genobaga is a seasoned operations professional with extensive experience in managing and optimizing service delivery in the healthcare and customer service sectors. Currently serving as a Senior Operations Manager at Sagility since January 2022, JoJo previously held similar senior management roles at HGS - Hinduja Global Solutions and WellCare Health Plans. JoJo has a strong background in provider services operations, having directed oversight for customer service operations and vendor partnerships at Universal American. Additionally, JoJo has experience in operational analysis and training strategies, which were developed during the tenure as Process Improvement Manager. JoJo's career began at Alorica as Operations Manager, focusing on key business metrics and team management. Holding a degree in Management Accounting from Ateneo de Davao University, JoJo's educational background complements a robust professional history.
This person is not in any offices
Sagility
9 followers
We are a global leader in business process management and optimizing the member/patient experience. Sagility (formerly a part of Hinduja Global Solutions) is a tech-enabled BPM services provider and a thought partner providing a broad spectrum of transformational services to enable our clients to provide efficient and high-quality care across the Healthcare system. Sagility combines industry-leading technology and transformation driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 30,000 employees across 5 geos (India, US, Philippines, Jamaica, and Colombia) and 15 cities. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.