Abhay Madian

Customer Experience Manager at Sainsbury's

Abhay Madian is a dedicated Customer Experience Manager at Sainsbury's since November 2022, focusing on driving excellence in the retail sector and enhancing customer satisfaction. Prior experience includes roles as Management Trainee, Trading Associate, and Internship Trainee at Taj Hotels from December 2020 to April 2021. Abhay holds a Master's degree in International Business Management and Human Resource Management from Edinburgh Business School, earned between September 2022 and September 2023, and a Management Diploma from Indira Gandhi National Open University, completed in April 2022. Additionally, Abhay possesses a Bachelor's degree in Hospitality and Hotel Administration from the Institute of Hotel Management, Bangalore, completed in April 2022, and an Intermediate education from Delhi Public School in India.

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Sainsbury's

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J Sainsbury plc trading as Sainsbury's is the second largest chain of supermarkets in the United Kingdom, with a 16.0% share of the supermarket sector. Founded in 1869, by John James Sainsbury with a shop in Drury Lane, London, the company became the largest retailer of groceries in 1922 and was an early adopter of self-service retailing in the United Kingdom.


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