Ben Herron

Ben Herron is a seasoned professional specializing in customer success and account management, currently serving as a Senior Account Manager at 1406 Consulting, an accredited HubSpot Elite Solutions Partner agency. Previously, Ben was the Head of Customer Success at Experify, where a global B2B customer success team was built for a SaaS startup in the e-commerce space. Ben's experience includes managing significant accounts at Khoros, where a $5-6 million ARR book of business was overseen, achieving 109% net revenue retention. Ben held various roles at The University of Kansas, including Associate Director of Success & Services, and has a strong background in customer success and sales with startups like MyMajors. With a Bachelor of Arts in Political Science from The University of Kansas, a Master’s Degree in Education Administration and Leadership from the University of Missouri-Kansas City, and an Associate of Arts from Johnson County Community College, educational achievements complement extensive leadership and operational experience across multiple sectors.