Samantha Reynolds

Samantha Reynolds is an experienced professional in sales strategy and training, currently serving as the Senior Manager of Sales and Success Strategy Performance and Training at Scholastic since April 2014. With a strong background in Salesforce CRM implementation, Samantha has developed and supported training programs to enhance team performance and troubleshoot technical issues. Previous roles at Scholastic include Training Technology, Measurement, and Performance Manager, as well as Inside Sales Supervisor, where leadership of a 12-member sales team resulted in the creation of nationally implemented sales tools and reports. Earlier experience at Xerox involved roles as Transitional Bay Supervisor and Customer Care Supervisor, emphasizing agent training, team management, and maintaining high customer satisfaction metrics. Samantha holds a Bachelor of Arts in Logistics and Operations Management and an Associate of Arts in General Studies from Southern New Hampshire University, along with a GNVQ in Health and Social Care from Coleg Morgannwg.