Scorebuddy
Ferdia W O'Brien has a strong background in technical architecture and application development, with experience in various companies such as Scorebuddy, Mayfly Marketing, G4X Gaming LTD, and AOL. With a BSc (Hons) in Applications Development and Web Development, Ferdia has led projects, developed coding standards, and provided technical support throughout their career.
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Scorebuddy
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience Take a 14 Day Free Trial at www.scorebuddyqa.com It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time. Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.