Scottish Prison Service
Natalie French is an experienced Service Desk Analyst currently working with the Scottish Prison Service since February 2023, following a similar role at NHS Forth Valley from November 2022 to February 2023. Previously, Natalie held leadership positions, including Customer Service Team Leader at Commsworld and Service Desk Team Lead at both Webhelp and Atos, where additional responsibilities included Quality Manager and Quality Analyst roles. Natalie's career began at Blockbuster as a Store Manager, spanning over 12 years. Educational background includes attendance at Broxburn Academy.
Scottish Prison Service
The Scottish Prison Service (SPS) is an Executive Agency of the Scottish Government and was first established in April 1993. Our Framework Document sets out the policy and resources framework set by Scottish Ministers within which the SPS operates. As an Executive Agency, the SPS is funded by the Scottish Government.