Sematell GmbH
Nina Maas is a highly experienced professional in the field of user research and experience, with a background in concept design, product ownership, usability engineering, and software engineering. Nina has worked at Sematell GmbH as a User Research & Experience Specialist and Concept Designer, as well as at Syzygy AG as a Usability Engineer. Nina also gained experience in usability testing during their time in Australia and New Zealand. With a background in software engineering and ongoing education in the field, Nina is a well-rounded expert in creating optimal user experiences.
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Sematell GmbH
Sematell is a leading provider of intelligent response management solutions based on AI for use in customer service centers. The German software company has been in the business of developing innovative solutions for the global customer service market since 2000.Sematell’s successful history originates at the German Research Center forArtificial Intelligence in Saarbrücken (DFKI). This is where the unique categorization algorithm used in the ReplyOne central solution (formerly MailMinder / Attensity Respond) was developed together with DFKI.The precision, stability and response accuracy of ReplyOne is the result of intensive research conducted over many years.As a leading provider of contact center software, the company employs highly specialized experts from the fields of artificial intelligence, software and hardware technology, as well as consultancy and implementation.