Mahua Dutta

Mahua Dutta is an accomplished professional in customer success, currently serving as the Head of Customer Success at Sense since September 2022. Prior to this role, Mahua held various positions in customer success leadership and management at Skillate, which was acquired by Sense, and successfully led the establishment of the Customer Success, Implementation, Support, and CoE team in Bengaluru. Mahua's career includes experience as a Customer Success Manager at SmartServ, where responsibilities included onboarding new customers and increasing product adoption, as well as a Customer Success Consultant at Zenoti, focusing on client retention and problem resolution. Early career experiences include a Sales Manager role at Zomato and an internship in Customer Relationship Management at Maruti Suzuki India Limited. Mahua holds a PGDM in Marketing and Operations from the Institute of Management Technology, Nagpur, and a Bachelor of Engineering in Mechanical Engineering from Bhilai Institute of Technology.