Serviam Care Network
Julie Kerr, MAOM, has accumulated extensive work experience in various leadership and managerial roles. Julie is currently serving as the Sr. Director of Contact Center Services at Serviam Care Network since April 2021. Prior to this, Julie worked at U.S. Bank as the Operation Manager- Site Lead from March 2019 to October 2020. In this role, they were responsible for implementing operational efficiencies and overseeing the ServiceNow project, resulting in improved workflow and a reduction in average handle time. Julie also served as the Director of Contact Center Operations at CommunityAmerica Credit Union from August 2008 to January 2019, where they implemented strategies and systems to enhance productivity and revenue growth. Before that, they held the position of Contact Center Manager at the same organization from December 2001 to August 2008, focusing on team development and optimizing member experiences. Additionally, Julie has experience as the Vice President of Programs at the Association of Customer Contact Professionals, where they coordinated events and shared best practices within the contact center industry.
Julie Kerr, MAOM, obtained a Bachelor of Science - BS degree in Finance and Financial Management Services from the University of Missouri-Columbia. Additionally, they earned a Master of Arts - MA degree in Organization Management from the University of Phoenix. The provided information does not include the specific start and end years for each education degree.
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Serviam Care Network
Introducing VIA: A unified platform for senior living operators to better manage the lead and applicant journey. One platform simplifies everything, so you can do relationships better. *** How well is America caring for seniors? We often ask ourselves and others in the senior care industry this question. We hear the same answer again and again: Not well enough. If you’ve ever experienced your own loved one’s senior journey, you know this. Our seniors deserve better. At Serviam, we believe the path to transformation begins with creating better journeys for all stakeholders. We know that the way senior living operators recruit and sell has changed for good. The labor market has tightened, and we’re facing a more competitive sales environment. Yet we’ve been managing one stakeholder at a time in fragmented systems. That needs to change. It’s why we built VIA: One platform to manage the lead and applicant journey. VIA was created by a coalition of senior living providers who wanted to do things differently. We were tired of complaining about not having the technology solutions we wanted. We realized we couldn’t fix a broken system by ourselves; we had to come together. If you’re ready for something better, come join us. *** Senior living operators: It’s easy to get started with VIA: Request a Demo - Meet with one of our representatives to see VIA in action. Evolve How You Recruit & Sell - One platform simplifies everything… So you can get back to the business of relationships. Win Occupancy & Staffing - Be on your way to full buildings, fully staffed. The world of senior living has changed for good. Shouldn’t your software keep up? You deserve a unified platform to manage the lead and applicant journey. Request a demo: https://via.serviam.org/schedule-a-demo/
Employees
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