Ferdinand Zwaan

Ferdinand Zwaan has over 20 years of experience in customer support and IT management, currently serving as the Director of Global Customer Support at ServiceNow since January 2014. Ferdinand's career at ServiceNow also includes roles as Senior Manager and Manager within the Global Customer Support and Problem Management teams. Prior experience includes a position as Major Incident Manager at PwC Australia and roles in change management at HP. Ferdinand began the career as an IT Sub Contractor at Energy Networks Australia, following earlier positions in sales and project coordination at Hagemeyer Brands Australia and Tradelink.