Mags Thompson

Mags (Margaret) Thompson is a seasoned professional with extensive experience in account management and customer success. Currently serving as a Senior Renewals Sales Account Manager at ServiceNow since February 2022, Mags specializes in contract retention and on-time renewals, focusing on customer health and success. Previously, Mags held roles at Citrix Systems Ireland, including Senior Renewals Account Manager and Technical Support Sales Account Manager, where responsibilities encompassed managing public sector accounts, upselling subscription offerings, and liaising with various stakeholders to enhance client satisfaction and drive revenue. Earlier career highlights include positions in translation services and business language solutions, contributing to a diverse skill set in sales and client relationship management. Mags holds a BSc Hons in Applied Languages from Dublin City University.