Richard Tran

Richard Tran has extensive experience in account escalations, customer relationship management, and business development across multiple technology and financial sectors. Currently serving as Sr Manager for Account Escalations at ServiceNow since November 2017, Richard leads the Account Escalations team for the Americas West and APAC regions. Previously, Richard held various roles at Cisco from April 2011 to November 2017, including Principal Account Escalation Manager and High Touch Operations Manager, where responsibilities included managing customer escalations and ensuring service alignment. Prior experience includes positions at TrustHop, Inc., Bank of America, and Wells Fargo Bank, encompassing business development and client management roles. Richard holds a Bachelor's degree in Management Information Systems from the University of Arizona.