Alexa Castro

Alexa Castro is an experienced customer success professional currently serving as a Customer Success Manager on the Adoption Team at ServiceTitan, where responsibilities include managing the transition of over 60 SMB customers post-onboarding and achieving the highest NPS score in over a year. Prior to this role, Alexa contributed to the Solutions Team by managing daily customer cases and coached Mid-Market clients with significant annual revenue. Previous experience includes working as a Client Success Manager at Houzz, specializing in marketing campaigns and contract renewals, and as a Loan Consultant at Better.com, consistently ranking in the top sales performance. Alexa's career began at Chuze Fitness with roles in sales leadership and operations. Alexa holds an Associate of Science degree in Kinesiology and Exercise Science from Fullerton College.