Josh Gradwohl

Josh Gradwohl is an accomplished professional in customer success management with extensive experience in leading teams and optimizing customer experiences across various organizations. At ServiceTitan, Josh currently manages a team of over seven Customer Success Managers (CSMs) responsible for significant annual recurring revenue and focuses on data-driven metrics to enhance team performance and customer satisfaction. Josh has a strong background in developing new market strategies, building customer relationships, and achieving high retention rates. Previous roles include positions at Jobscan and Plexus Software, where Josh honed skills in customer support and technical issue resolution. Educational qualifications include an MBA from Azusa Pacific University and a Master's degree in Theology from Fuller Theological Seminary, complemented by a bachelor's degree in Biology from Palm Beach Atlantic University.