SESTEK
Levent Arslan has a strong background in the field of signal processing. Levent started their career as a Research Intern at Texas Instruments in 1994, where they worked until 1996. Levent then joined Entropic Research as a Research Engineer, a position they held until 1998. In that same year, Arslan became a Professor of Signal Processing at Bogazici University's Electrical and Electronics Engineering Department. In 2000, they founded SESTEK Speech Enabled Software Technologies and served as the CEO. Levent also took on the role of Director of R&D at the same company.
Levent Arslan completed their education in electrical engineering with a Ph.D. from Duke University. Levent attended Duke University from 1991 to 1996. Prior to that, they earned their Bachelor of Science degree in Electrical Engineering from Boğaziçi University, where they studied from 1986 to 1991. Before their undergraduate studies, they attended Ankara Fen Lisesi from 1983 to 1986, although the degree name and field of study for that period are not provided.
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SESTEK
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Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.