Jamie Gurliaccio

Jamie Gurliaccio is a seasoned professional with extensive experience in customer service and operations management. Currently serving as the Customer Service and Quality Manager at ShipMonk since August 2023, Jamie previously held the role of Program Manager at Truly Beauty and Operations Manager at GameStop. Jamie's tenure at Chewy as Social Media Response Team Manager involved creating standard operating procedures, training employees on crisis aversion strategies, and managing a team of over 50 individuals. Notably, Jamie drove customer acquisition and retention efforts, achieving a 99% response rate and implementing high-impact strategies across various customer management systems. Jamie holds a degree from Florida International University and completed studies at The Art Institutes.