SICOM Systems, Inc.
Robert Paolini is a seasoned technical support professional with extensive experience in incident management and customer service. Currently serving as the Technical Support Team Lead at SICOM Systems, Inc. since November 2017, Robert has previously worked as an Incident Management Analyst for Wipro contracted to Quest Diagnostics and at Quest Diagnostics itself. Robert has demonstrated expertise in coordinating incident resolution, managing service restoration, and ensuring compliance with SLAs across various roles. With a background in helpdesk support at organizations such as TEK Systems, Computer Aid, Inc., and Wyeth Pharmaceuticals, Robert has developed strong skills in technical support and problem resolution. Robert holds a diploma in Network Administration from Chubb Institute.
SICOM Systems, Inc.
SICOM Systems is a best-of-breed provider of end-to-end technologies and services for the quick service and fast casual restaurants.The company offers front-of-house solutions (i.e. Digital Menu Boards, Point-of-Sale (POS) and Order Confirmation Units); back-of-house solutions (Drive-Thru Director™ and Chef™ Kitchen Management); as well asabove restaurant solutions (360° Data Analytics and SEMS4 Restaurant Management) that are helping major restaurant chains around the globe to streamline their operations.