Michela Giordano

Michela Giordano is a Customer Onboarding Specialist at SiteMinder since May 2024, where responsibilities include guiding new customers through the onboarding process and providing tailored training. Prior experience at Electronic Arts from January 2018 to May 2024 includes roles such as Language Performance Manager for Italian, where project management involved conducting CPC analysis and implementing strategies using the Email Auto Responder feature; Customer Service Team Manager, leading team operations to meet objectives; Quality Analyst, performing audits for language consistency; and Game Advisor, supporting players across various communication channels. Michela holds a Bachelor's degree in Humanities from Alma Mater Studiorum – Università di Bologna and a Practitioner Diploma in Coaching with Neuroscience from PSG College of Education.