Josué Calvo

Josué Calvo is a seasoned professional in technical support management with extensive experience across prominent companies. Currently serving as Sr Manager of Technical Support at Smarsh since April 2024, Josué leads support delivery teams, ensuring adherence to SLAs and enhancing the customer experience. Prior to this role, Josué excelled as Technical Support Manager II at Dell, where responsibilities included opening a new business line in Costa Rica and managing a team of 30. Earlier experience includes serving as a Service Delivery Manager at Citrix, where Josué built trusted client relationships and managed service delivery, as well as holding various technical support management positions that focused on team development and operational excellence. Josué's career began at SYKES, handling customer escalations and ensuring business continuity.