Jim Richmond

Jim Richmond currently serves as the Chief Customer Officer at Smartling, where responsibilities include driving growth for both customers and staff. Previously, Richmond held the role of Vice President, Americas Solutions Consulting at Wrike, refocusing the go-to-market strategy on customer solutions. At InMoment, as Senior Vice President of Worldwide Solutions Consulting, Richmond implemented organizational changes to enhance customer orientation. Richmond also served as Group Vice President of Customer Success at Sprinklr, managing a significant book of business and achieving a notable increase in gross retention rate. Prior roles include Area Vice President at Medallia, where Richmond built a cost-effective Services go-to-market team, and Senior Director of US Consulting at RealDecoy. Richmond began a career at Oracle as a Practice Manager and held various positions at Endeca Technologies and Accenture, where project management involved assessing emerging technologies. Jim Richmond holds a Bachelor’s degree in Computer Information Systems with a focus on Business Process Management from Indiana University Bloomington.