Smartz Solutions
Vanda Dickson has a robust background in business development and strategy, currently serving as a Business Development professional at Smartz Solutions since September 2023, while also advising various companies since May 2023. Previously, Vanda held the position of VP of Partner Enablement for EMEA at LumenVox from October 2021 to May 2023, focusing on enhancing customer relations through speech and authentication technology. From March 2013 to October 2021, Vanda was the Executive Head at OneVault, contributing to the development of voice biometric authentication technologies. Earlier experience includes roles in business strategy and marketing as an independent professional, Marketing Director at Merchants, and involvement in marketing and global services at Dimension Data. Vanda holds an MBA from the University of the Witwatersrand and a B.Soc Sci from the University of KwaZulu-Natal.
This person is not in any teams
This person is not in any offices
Smartz Solutions
Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire customer and employee experience in one place with the data and insights to make strategic decisions in real time.