Smith.ai
Heather P. has been working in the customer service industry since 2017. Heather began their career at Sitel as a Customer Service Representative. In 2020, they joined Smith.ai, where they have held the roles of Manager of Agent Support, Assistant Manager of Agent Support, Support Team, and Virtual Receptionist.
Heather P. received their Bachelor of Science in Health Services/Allied Health/Health Sciences, General from Western Kentucky University in 2020. Prior to that, they obtained an Associate of Applied Science in Medical Informatics from Big Sandy Community and Technical College in 2017. In addition, they received certifications from Big Sandy Community and Technical College in Hospital Admissions Specialist, Medical Administrative Assistant, Medical Receptionist, Medical Records Specialist, and Medical Unit Coordinator in 2017. Heather also obtained a NOCTI Certification in Health Informatics from Nocti Business Solutions in 2017.
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Smith.ai
Founded by a team from Google, Apple, and Intuit, Smith.ai is known for superior call answering services. Their friendly, professional virtual receptionists answer calls, web chats, and texts, book appointments, qualify leads, handle new customer intake, answer questions, and make outbound calls for you and your business. You get the experience of an in-house receptionist, at a fraction of the cost. Their clients say it's the "best business decision" they've made.