Smith.ai
Phaedra Wilson has held a variety of roles in the past 25 years. In 1995, they began as a Secretary II at the University of Arkansas, then became a Summer Study Abroad Coordinator in 2004. In 2008, they moved to Wizards of the Coast, where they held the role of Tier 1 Customer Service Representative and later Tier 1 Shift Lead. In 2019, they became a Customer Service Associate and Library Page at Mid-Continent Public Library. Most recently, in 2020, they joined Smith.ai as a Chat Receptionist/Agent Support.
Phaedra Wilson has a Bachelor's degree in Criminal Justice/Law Enforcement Administration from Southeast Missouri State University, which they are currently attending from 2019-2022. Phaedra also holds a BA in Phaedra'story from the University of Arkansas, which they obtained between 1995-2003. Phaedra also attended the University of Arkansas, Fayetteville for Phaedra'story.
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Smith.ai
Founded by a team from Google, Apple, and Intuit, Smith.ai is known for superior call answering services. Their friendly, professional virtual receptionists answer calls, web chats, and texts, book appointments, qualify leads, handle new customer intake, answer questions, and make outbound calls for you and your business. You get the experience of an in-house receptionist, at a fraction of the cost. Their clients say it's the "best business decision" they've made.