Ben Brownlee

Ben Brownlee currently serves as Chief Customer Officer at SOCi, Inc., having joined the company in 2024. Prior to this role, Ben held the position of Chief Customer Officer at Gong from 2022 to 2024, where responsibilities included overseeing the global customer journey and ensuring value realization for the Revenue Intelligence AI platform. Ben's extensive experience at Blackbaud from 2002 to 2021 encompassed roles such as Global Vice President of Customer Success, where oversight included a centralized Customer Success and Support function for a global organization, and Vice President of Customer Support & Education, focusing on centralizing operations across multiple acquisitions. Earlier in Ben's career, various positions included Director of Customer Support & Account Management at Rack Room Shoes from 1994 to 2001. Ben is a graduate of the College of Charleston.