Sohar International
Fida Al Balushi is a seasoned professional with extensive experience in contact center management and customer service, currently serving as the AVP & Head Contact Centre at Sohar International since July 2012. Responsibilities include planning and organizing contact center operations, improving service offerings, resource management, and enhancing customer satisfaction, while also contributing to the center's development as a cost-effective sales channel. Prior to this role, Fida held positions at Oman Telecommunication Company as Contact Center Supervisor and at National Bank of Oman as Internal Auditor and Call Center Supervisor. Fida holds an MBA from the University of Strathclyde Business School, along with diplomas in Computer Studies and Mechanical Engineering.
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Sohar International
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With the objective to become a world-class Omani services company that helps customers, community and people to prosper and grow, Sohar International operates with a view to help people 'win' by delivering responsive banking for their ever-changing world, complementing their growth and prosperity with international standard service delivery. The Bank seeks to redefine banking in Oman through transformational developments centered on the principles of More Velocity, making everything simple and fast; More Value, ensuring relevance and connectivity to customers’ world; and More Vision, liberating stakeholders through talented leadership.