Shantanu Sinha

Shantanu Sinha is a skilled professional with extensive experience in customer experience management across various industries. Currently serving as the Global CX Lead and Senior Program Manager at Sonova Group since August 2023, Shantanu has demonstrated a strong track record of enhancing customer satisfaction and loyalty. Prior roles include Program Manager for Customer Experience at Delivery Hero, where significant improvements to Global CSAT and NPS were achieved. Shantanu's expertise also encompasses consulting roles at Merkle and PwC SDC, focusing on voice of customer programs and experience improvement strategies. Earlier experience as a Lead Business Analyst at Etech Global Services and a Software Developer highlights a solid foundation in technology and client-focused solutions. Education includes a Bachelor of Science in Computer Science from Delhi University and a Master's in Computer Applications from Lal Bahadur Shastri Institute of Management.