Raphael Alganes

Raphael Alganes is a seasoned professional in network security, currently serving as a Senior Global Community Support Engineer at Sophos since August 2022. In this role, Raphael provides technical support for the Sophos Community Network Security Forums and engages with customers across various social channels, while also publishing self-help content to enhance customer knowledge. Prior experience includes positions as a Senior Network Security Engineer and Assistant Technical Manager at Microgenesis, where responsibilities included implementing and supporting solutions for Sophos, WatchGuard, and Cisco. Raphael also held roles at SonicWall as a Channel Sales Engineer and at Sophos as a Professional Services Engineer and Inside Sales Engineer, contributing to technical consultations and support. Earlier experience includes serving as a Network Security Administrator at the Primer Group of Companies and a Systems Engineer at Microgenesis, focusing on network and gateway security solutions. Raphael holds a Bachelor's degree in Information Technology from AMA University, completed in 2015.