Melissa Franklin

Customer Support Specialist at Speridian Technologies

Melissa Franklin is an experienced professional currently serving as an Independent Owner for Scentsy Wickless Candles since May 2021, focusing on promoting products and recruiting self-motivated individuals. In parallel, Melissa works as a Sales Manager in the AML/BSA Compliance Division at Pay Lynxs, providing crucial sales support and developing strategies since February 2016. Additionally, Melissa has been a Customer Support Specialist for Speridian Technologies, managing inquiries for the Oregon Health Plan, and has held various customer service roles at Capital One, U.S. Bank, Daybreak Youth Services, and Wells Fargo, where exceptional service and leadership skills were consistently demonstrated. Melissa obtained education at Clark College from 2010 to 2014.

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Vancouver, United States

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Speridian Technologies

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Speridian is an innovative, thought-leading digital modernization company that leverages modern software engineering and proprietary platform solutions to streamline and enhance interactions between clients and constituents within commercial and public sector markets. As a global business and technology solutions provider, Speridian's business and technology experts help clients modernize their businesses through Digital Transformation. Headquartered in Albuquerque, NM, with regional offices in the Americas, Middle East, Singapore, India, Pakistan, and Philippines; Speridian has been at the forefront of CRM, ERP, HR, CX innovation since 2003. Our Next-Gen Solutions Practice combined with our partnerships with leading innovators such as Oracle, Microsoft, Salesforce, Google, Amazon, UiPath, Adobe, SAP etc has led to our proven track record of solving the most pressing business problems with our unique, industry-based 3-pillar approach: (1) business focus, 2) technology-fuelled innovation, and 3) delivery excellence. Speridian’s services include consulting, testing and quality assurance, custom development, cloud computing, IT support and managed services, AI and machine learning, system integration, big data and analytics, customer experience solutions, application modernization, and staffing professional services. Based on the rich domain expertise that Speridian acquired over the years, Speridian developed several advanced platforms, enhancing their service offerings: CaseXellence, a low-code intelligent process automation platform, is designed for public sector enterprises. It modernizes legacy infrastructure and includes pre-built solutions focused on security, transparency, and traceability. Beacon, another of Speridian’s innovations, is a comprehensive suite of banking solutions. It offers a range of products including Core Banking, Loan Management, and Banking Analytics, catering to over 200 financial institutions. Finally, Speridian O360 is an Enterprise management platform providing a 360-degree view of core HR and Project Management processes. Tailored for small to medium-sized organizations, it aims to boost productivity by automating manual tasks, allowing HR to focus on strategic and critical business tasks. Speridian was born with a vision that is centred around relationships and delivery excellence. A core principle of Speridian has been the willingness to go the distance, to exceed expectation beyond technology by focusing on business solutions. At the core our value is based in commitment and competency, the depth of our relationships and an advisory leadership role that is focused on finding value for our partner clients.