Erica Escalante

Erica Escalante serves as the CS Operations Manager at Spot AI and as a Riot Dance Fitness Instructor, both roles starting in November 2023. Prior experience includes a position as Senior Customer Success Manager at Wonderlic from July 2022 to September 2023, where responsibilities entailed managing a portfolio of large customers, driving best practices, and creating various Customer Success Playbooks. Previously, Erica was a Strategic Customer Success Manager at ClickUp, managing major accounts and recognized with the Core Value Award in March 2022. Additional experience spans customer success roles at Adobe, Workfront, AutoPoint, and Verizon Wireless, focusing on customer relationship management, support, and operational efficiency. Erica holds a Bachelor’s Degree in Business Administration, Management and Operations from Broadview College, earned between 2012 and 2018.