Sally Alejandro Tonel

Director, Cx, Automation & Self-help Strategy at Spotify

Sally Alejandro Tonel possesses extensive experience in customer experience and premium services, having served as the Director of Customer Experience at Spotify and held multiple director and managerial roles at American Express, including Director of Premium Concierge Servicing and Senior Manager of Platinum Concierge Servicing. Previous positions at AIG included Marketing & Communications Specialist and Marketing Coordinator, along with experience as a Sales Associate and Womens - Planning Intern at Kenneth Cole Productions. Sally holds a Bachelor of Science degree in Marketing from Rutgers University - Newark.

Location

New York, United States

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Spotify

1340 followers

Spotify is an audio and media streaming service that hosts music, podcasts and tv shows. Founded in 2008, Spotify has grown to one of the largest streaming platforms in the world, offering over 70 million tracks to its 360+ million users across 170+ markets. They are headquartered in Stockholm, Sweden with offices in over a dozen countries. Spotify’s mission is to unlock the potential of human creativity—by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it. Spotify helps users to discover, manage, and share music on their phone, computer or tablet by browsing through the collections of friends, artists, and celebrities, by creating a radio station, or by curating their own playlists. A leader in revenue generation for the music industry, over 1,000 artists generated over $1 million on Spotify in 2021, 450 generations more than $2 million, and 130 generated over $5 million. Spotify also paid out over $1 billion dollars to publishing rights holders (songwriters and producers) in 2021.


Headquarters

Stockholm, Sweden

Employees

10,000+

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