SquareTrade
John Whelan has had a successful career in various leadership positions, primarily in customer service and satisfaction. John served as the Vice President of Customer Experience at SquareTrade from 2015-present. Prior to that, they were the Vice President of Customer Service at viagogo from 2013-2015 and the Vice President of Customer Satisfaction at Rocket Lawyer, Inc from 2010-2013. John held several roles at StubHub, including Director of Customer Service (post eBay acquisition), Vice President of Customer Service, Vice President of Marketing, and Director of Operations from 2000-2010. Before joining StubHub, John Whelan was the National Operations Manager at Versity.com from 1999-2000 and the Field Manager at US West (now CenturyLink) from 1997-1999.
John Whelan attended the University of Michigan from 1992 to 1997, where they obtained a Bachelor of Arts degree. During their time at the university, they focused their studies on Political Science, English, and History.
SquareTrade
3 followers
Over the past decade, Allstate Protection Plans (previously branded and known outside the U.S. as SquareTrade) has revolutionized the product protection industry. We’ve done it through innovation, seamless customer experiences, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors, and why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in North America to protect everything from smartphones to appliances, TVs to furniture, and more.