Stephen Swift

Stephen Swift is a seasoned professional in quality control and complaint handling, currently serving as the Quality Control Team Lead at Starling Bank since June 2023. Prior to this role, Stephen held positions at Huntswood, including Team Leader and complaint management roles, showcasing a strong capability in leading teams to meet compliance and performance targets. Experience includes assessing and resolving consumer complaints at the Financial Ombudsman Service and handling complex customer issues at various banks. Stephen's career trajectory features a focus on debt management and operational process improvement, with a commitment to supporting both customers and team members effectively.