Stonewater
Karen Herbert has a strong background in housing management and customer service. Karen has held various leadership roles, including as an Area Manager and a Customer Relations Team Leader. Currently, Karen serves as a Mentoring Manager at Stonewater, where Karen oversees a team of Customer Partners and ensures excellent customer service delivery. Karen's educational background includes a MA in Housing and Community Renewal from the University of the West of England and a Bachelor of Arts in German Language and Literature from the University of Birmingham.
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Stonewater
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Stonewater is one of the largest social housing providers in the UK, owning and managing around 37,500 homes for more than 80,000 customers. Driven by our Vision of everyone having the opportunity to have a place that they can call home, we offer homes for rent, shared ownership and sale. We also have specialist housing, retirement and supported living schemes for older and more vulnerable people, domestic abuse refuges, LGBTQ+ Safe Spaces, and young people's foyers. We aim to become a truly customer-driven organisation by building a relationship built on respect, honesty, transparency, and a commitment to equality, diversity and inclusion. Stonewater has an annual turnover of around £239m and £2.4bn in fixed assets, a long-term rating of A by independent credit rating agency, S&P Global Ratings, as well as a top G1/V1 governance and viability ranking. For more information, visit our website at www.stonewater.org