Operations Insights & Planning Manager

We’re seeking a Manager for the Operations Insights & Planning (I&P) team to drive and enable business performance in Operations for Stripe. This team operates as the COOs for Operations, working cross-functionally with global teams across Stripe to drive and enable the business by clarifying strategic priorities and plans, surfacing critical insights, developing go-to-market and operating models, and driving execution and accountability. I&P questions the status quo: as we grow, effective processes are our currency for reducing coordination cost and maximizing budget impact. We help translate strategic visions into profitable operations, enabling the business through productivity and experience improvements.

I&P Managers will report to the Head of Insights & Planning and lead pods of dedicated analysts who surface critical insights for Ops, Product, and Finance leadership. The Ops I&P role will work closely with stakeholders in Ops, Product/Engineering, Data Science and Sales.

The successful candidate must be a leader who can roll up their sleeves, is passionate about their work, detail-oriented and analytical, and with excellent critical thinking and problem-solving skills. They drive toward simple, scalable solutions to difficult problems, have excellent project management skills, and are able to communicate complex analyses in a clear and easy-to-understand way. Prior experience supporting multiple stakeholders and quickly building relationships with cross-functional partners and teammates will be critical to success.

Responsibilities

• People management: Build a high-performing team and coach a group of data-driven Insights Analysts to drive key priorities, deliver business performance insights and leverage analytics to drive business priorities that are highly visible to Ops executives
• Stakeholder management: Advanced influencing and cross-functional stakeholder management, including managing multiple partners simultaneously and building relationships with and credibility across a wide internal network including Operations, Product/Engineering, and more
• Operational excellence: Design, optimize and execute a standard cadence of operations to deliver operational insights (e.g., weekly, monthly and quarterly business reviews) with operational efficiency and strong controls
• Project management: Initiate, scope and drive cross-functional projects at the org, regional, and global levels to improve the efficiency and effectiveness of our operations
• Business insights: Use a data-driven approach to deliver objective, analytical insights that support and enable strategy and execution planning
• Business planning: Drive and enable bottom-up operational planning activities within the pillar to enable Ops leadership, F&S and ST to make strategic decisions to drive growth, including near/medium/long-term planning
• Tooling efficiency: Drive adoption of reporting tools (e.g. Tableau) and off-the-shelf data resources by influencing and leveraging global infrastructure where available and streamlining the team’s analytical infrastructure

Minimum Qualifications

• Bachelor’s Degree (e.g. Computer Science, Economics, Business, Mathematics, Statistics or related field)
• 10+ years of work experience involving analytical rigor as typically seen in, but not restricted to, functions like finance, business operations, data analytics, etc. or industries like consulting, banking, etc. Experience in people management
• Experience building and managing relationships with cross-functional partners and stakeholders
• Strong Technical skills and experience with SQL, Tableau a plus. Experienced in running data analysis and building quantitative models with complexity for business decision making
• Problem solving and analysis experience solving business problems (commercial, operational, organizational) using large database and qualitative information from various sources
• Program Management and Operations experience working independently, managing multiple concurrent processes and projects, and driving initiatives in a cross-functional environment
• Experience presenting business and technical content to senior stakeholders, peers and general audiences
• Communication experience with story-telling and presentations utilizing tools such as PowerPoint and Google Slides