Lorenz R.

Lorenz R. is an experienced customer support professional currently serving as Customer Support Lead at StudySmarter since July 2021, with prior roles as Senior Customer Relationship Manager and Customer Relationship Manager. Lorenz has a background in customer service and support, evidenced by a position as Customer Service Assistant at 3Bears Foods GmbH from August 2020 to June 2021, where responsibilities included managing support levels, conducting data analysis, and overseeing returns management. Previous internships at Lidl Digital, The Social Chain AG, and BV Bestseller Verlag GmbH contributed to knowledge in Agile Corporate Development, market analysis, and digital marketing. Lorenz is pursuing a Bachelor of Business Administration at FOM University of Applied Sciences for Economics and Management, with earlier educational credentials in international business and Betriebswirtschaft.